OGU UGOCHUKWU MONDAY

Customer Service & Operations Specialist
Unity Street 3 Ikorodu, 104101, Lagos, NG.

About

Results-oriented Customer Service and Operations Specialist with extensive experience spanning guest relations, front desk management, security monitoring, and IT assistance. Proven ability to enhance customer satisfaction, streamline operational processes, and maintain secure environments. Adept at leveraging strong communication, technical aptitude, and problem-solving skills to drive efficiency and support organizational objectives in dynamic settings.

Work

Access Bank Plc
|

GUEST RELATION officer/ Front Desk Personnel

Unknown, Unknown, Nigeria

Summary

Managed comprehensive front desk operations and guest relations, ensuring a positive experience for clients and efficient administrative support.

Highlights

Provided comprehensive front desk support, efficiently handling inquiries and directing visitors to ensure smooth daily operations.

Maintained a high standard of guest relations, proactively resolving issues to enhance customer satisfaction and loyalty.

Managed administrative tasks, including scheduling and record-keeping, contributing to improved office efficiency.

Collaborated effectively with internal teams to streamline communication and support broader operational objectives.

Halogen Group of Company
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Guard

Unknown, Unknown, Nigeria

Summary

Provided robust security services, maintaining a safe and secure environment for personnel and critical assets.

Highlights

Monitored premises and rigorously controlled access points, preventing unauthorized entry and ensuring strict adherence to security protocols.

Responded swiftly and effectively to security incidents and emergencies, implementing established procedures to mitigate risks and ensure safety.

Conducted regular patrols and comprehensive surveillance, proactively identifying and reporting potential security threats to safeguard property.

Arksego Nig LTD
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Control Room Operator

Unknown, Unknown, Nigeria

Summary

Operated and monitored control room systems, ensuring continuous surveillance and rapid response to security incidents.

Highlights

Managed advanced CCTV camera systems, monitoring multiple feeds to detect and report suspicious activities effectively.

Coordinated seamlessly with on-site security teams, relaying critical information to facilitate timely interventions and enhance response efficiency.

Maintained detailed incident logs and comprehensive reports, contributing to robust security documentation and post-incident analysis.

Ensured the operational readiness of all control room equipment through routine checks and proactive troubleshooting.

Bulldozer Alternative Receipt LTD.
|

Sales Representative

Unknown, Unknown, Nigeria

Summary

Drove sales initiatives and managed customer accounts to achieve revenue targets and expand market reach.

Highlights

Engaged prospective clients to effectively present product offerings, successfully closing sales and consistently meeting targets.

Developed and maintained strong client relationships, ensuring high levels of customer satisfaction and fostering repeat business.

Processed sales orders and efficiently managed customer inquiries, providing prompt and accurate service.

Shoprite Nigeria limited
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Customer Care personnel

Unknown, Unknown, Nigeria

Summary

Provided direct customer support, resolving inquiries and ensuring a positive shopping experience for clients.

Highlights

Assisted numerous customers with product information, purchases, and after-sales support, significantly enhancing service quality.

Resolved customer complaints and issues efficiently, leading to improved satisfaction and retention rates.

Maintained a friendly and helpful demeanor, consistently contributing to a positive and welcoming store environment.

Goglow Nig Limited138 Wetheral Owerri
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Customer Care Representative

Owerri, Imo State, Nigeria

Summary

Served as a customer care representative, adeptly addressing client needs and promoting positive brand interactions.

Highlights

Managed diverse customer inquiries and provided timely solutions, ensuring effective communication and robust support.

Educated customers comprehensively on product features and services, contributing to informed purchasing decisions and increased satisfaction.

Collaborated effectively with team members to enhance overall service delivery and elevate the customer experience.

Neka's Cinez Nig. Ltd. 12 Mcc Uratta Road
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Computer Instructor

Unknown, Unknown, Nigeria

Summary

Delivered engaging computer instruction to students, fostering digital literacy and practical application skills.

Highlights

Designed and delivered engaging lessons on fundamental computer operations, software applications, and basic troubleshooting.

Guided students through hands-on exercises, ensuring practical understanding and measurable skill development.

Evaluated student progress and provided constructive feedback, consistently supporting individual learning objectives.

Systematic Computer Learning Centre, 55b Mbaise Rd
|

Computer Instructor/ Operator

Owerri, Imo State, Nigeria

Summary

Instructed students in computer fundamentals and operated computer systems for essential administrative support.

Highlights

Taught basic computer literacy, essential software applications, and internet usage to a diverse student body.

Assisted with system setup and routine maintenance, ensuring optimal functionality of computer lab resources.

Provided reliable technical support to students and staff, efficiently resolving common software and hardware issues.

Volunteer

NYSC
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Teacher and Community Development

Unknown, Unknown, Nigeria

Summary

Contributed to community development initiatives and provided educational support as part of national service.

Highlights

Delivered educational instruction in various subjects, enhancing learning outcomes for students.

Participated in community development projects, addressing local needs and fostering social welfare.

Collaborated with local leaders and community members to implement impactful initiatives.

Guardian Angel Compassionate Sons Seminary
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General Bursa

Unknown, Unknown, Nigeria

Summary

Managed general administrative and financial tasks, supporting the seminary's operational needs.

Highlights

Handled administrative duties, ensuring efficient record-keeping and organizational flow.

Assisted with financial processes, including managing petty cash and basic accounting tasks.

Supported the overall functioning of the seminary through various operational responsibilities.

Education

Imo State University
Owerri, Imo State, Nigeria

Bachelor of Art (B.A)

Philosophy

Federal Polytechnic Nekede
Owerri, Imo State, Nigeria

Higher National Diploma (HND)

Computer Science

Azaraegbelu Secondary School Emekuku
Owerri North, Unknown, Nigeria

Senior School Certificate Examination (SSCE)

General Studies

Community Central School Obike Ngor Okpala
Obike Ngor Okpala, Unknown, Nigeria

School Leaving Certificate (FSLC)

General Studies

Central School Avuvu Ikeduru
Owerri, Imo State, Nigeria

Primary Education

General Studies

Languages

English
Igbo
Yoruba

Certificates

System Engineer (CCNA Certificate)

Issued By

Deft Rains Solutions / Cisco (Inferred)

Desktop Publishing & System Engineering

Issued By

Fullest Expert Computer Training Institute

Skills

Data Analysis
Data Science
Cybersecurity
Control Room Operations
CCTV Monitoring
Access Control Systems
Front Desk Operations
Guest Relations
Customer Service
Microsoft Office Suite

MS Excel, MS Word, PowerPoint.

IT Support

Technical Assistance, Computer Maintenance, System Installation.

Teamwork & Collaboration
Effective Communication
Self-Management

Autonomy, Little Supervision.

Integrity & Transparency
Self-Motivation

Proactive Learning, Fast Learner.

Adaptability

Quick Adaptability, Different Work Environments.

Sales Support

Interests

Reading
Traveling
Listening to Music
Interacting with Positive Minds
Singing

References

References

Available upon request.